Thursday, 21 February 2019

Trend Micro Office Scan causes bluescreen (BSOD): PDC Watchdog timeout


PDC WATCHDOG TIMEOUT

We had complaints from users, mainly with Microsoft Surface Pro, that they suffered from random bluescreens (BSOD - Blue Screen Of Death).

BSOD: PDC Watchdog timeout

Trend's typo

The solution is a bit hard to find, because in their support database, they refer to the problem as

"DPC Watchdog Violation"
(at 2019-02-21)
rather than:
"PDC Watchdog Violation"

So I couldn't find it, when I googled it. The solution is described on their site here:


They refer to it as "Solution ID:1121872"  the file is "Ti_1500_win_en_AMSP60_hfb1278.exe"

Also promising, although we already should have that (from Oct 2018):
Solution ID:1121200  File: "Ti_1500_win_en_AMSP60_hfb1248.exe" (see here)

Also for OfficeScan?

From the support website, it is not clear of that also works for Office Scan.
We haven't rolled the fix out at this moment. I'll add a success/fail notice once we have done that.

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